WCHS Operations LLC · CA Lic #1115191

Privacy Policy

WCHS Operations LLC dba West Coast Plumbing  ·  California Contractors License #1115191  ·  Effective September 3, 2026

This Privacy Policy explains what information WCHS Operations LLC, doing business as West Coast Plumbing (“West Coast Plumbing,” “we,” “us”), collects when you use www.wcoastplumbing.com or contact us for service, how we use it, and the choices you have. By using this website you agree to the practices described here.

Information we collect

Information you give us. When you submit a form, request an estimate, or schedule service, you provide information such as your name, phone number, email address, service address or ZIP code, and a description of the work you need. You choose what to send us.

Information collected automatically. Our web servers and analytics tools record non-identifying technical information such as IP address, domain, browser type, pages viewed, and referring site. We use cookies and similar technologies for site functionality and for analytics through Google Analytics. Most browsers let you refuse or delete cookies; the site will still work, though some features may not.

How we use your information

• To respond to your inquiry and provide an estimate
• To schedule, perform, and follow up on plumbing services
• To send appointment reminders and service updates
• To tell you about promotions, seasonal service reminders, and company news, where you have not opted out
• To improve our website and understand how visitors use it
• To meet legal, tax, licensing, and insurance obligations

How we share your information

We are the sole owners of the information you provide. We do not sell or rent your personal information, and we do not share it with third parties for their own marketing purposes.

We share information only with service providers who help us operate — for example our scheduling and dispatch software, call tracking, email and text messaging providers, and payment processors — and only to the extent they need it to perform that work for us. We may also disclose information where required by law, court order, or to protect our legal rights.

Text message communications

When you provide your mobile number, you consent to receive text messages from West Coast Plumbing about service updates, appointment reminders, dispatch notifications, and important account information.

• Message frequency varies based on your service needs and interactions with us.
• Message and data rates may apply according to your mobile carrier’s plan.
• Reply HELP at any time for assistance, or contact us at (707) 750-9900.
• Reply STOP at any time to opt out. You will receive one confirmation message and no further texts.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors and service providers who support the platform, such as our messaging provider, is permitted only to deliver the messages you have asked for. Text messaging originator opt-in data and consent are never shared with any third party.

Message delivery depends on your carrier and on third-party providers. We are not responsible for delays, misdelivery, or interruptions in text messaging, and delivery is not guaranteed.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you at any time. Email admin@wcoastplumbing.com or call (707) 750-9900 and we will respond within a reasonable period.

California residents. Under the California Consumer Privacy Act, as amended, you have the right to know what personal information we have collected about you and how we use it, to request deletion or correction of that information, to opt out of any sale or sharing of personal information, and to be free from discrimination for exercising these rights. We do not sell or share personal information as those terms are defined by that law. To make a request, use the contact details below. We will verify your identity before acting on a request.

How long we keep information

We keep customer and job records for as long as needed to service your account, honor warranties, and meet legal, tax, licensing, and insurance requirements. Marketing contact information is kept until you opt out.

Security

We use reasonable administrative and technical safeguards to protect the information you provide. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This website is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

Third-party links

Our site may link to other websites. We are not responsible for the privacy practices or content of sites we do not operate. Review their policies before providing information.

Changes to this policy

We may update this Privacy Policy. The effective date at the top of this page shows when it was last revised. Material changes will be posted here.