We Answer the Phone at 3 AM.
24/7 emergency plumbing for Sonoma, Marin, and Napa. Burst pipes, flooded basements, no hot water, sewer backups — we’re on the way.
Call Now — 24/7 (707) 750-9900If It Can’t Wait Until Morning, Call Us.
A real plumbing emergency is anything that’s actively damaging your home, leaving your family without water or hot water, or creating a safety hazard. Here’s what we get called for most often.
Burst or Leaking Pipe
Water spraying, a wet ceiling, a soaked wall — turn off the main water valve and call us immediately. Every minute the water runs is more damage to your floors, drywall, and belongings.
Overflowing Toilet or Sink
Toilet overflowing despite the shutoff being closed, sink backing up with sewage, water rising fast — this is rarely a clog. It’s usually a backed-up sewer line that needs a plumber, not a plunger.
No Hot Water
Cold water on a winter morning, water heater leaking, pilot light won’t stay lit. We carry water heaters on the truck and can often replace same-day — even at midnight.
Sewer Line Backup
Multiple drains backing up at once. Sewage smell. Gurgling toilets. Wet spots in the yard. This is a main-line emergency — the longer it sits, the more cleanup you’re facing.
Flooded Basement or Crawl Space
Sump pump failed. Pipe burst under the house. Storm runoff coming in. We pump it out, find the source, and stop the water before it ruins what’s above.
Suspected Gas Leak
Smell gas? Leave the home and call PG&E first at 1-800-743-5000. Once the area is confirmed safe, call us for the repair. We don’t cut corners on gas work — ever.
Don’t see your emergency? Call anyway. If we can’t solve it tonight, we’ll tell you what to do until morning.
When You Call, We’re Already Moving.
Our average emergency response time across Sonoma, Marin, and Napa is under 60 minutes. We dispatch from Santa Rosa with stocked trucks — meaning the parts you need are usually in the truck before we arrive.
Most emergency calls are diagnosed within 15 minutes of arrival. Most repairs are completed before we leave. Most customers go to bed dry, with hot water, and with a working toilet.
Response
Weekends
Reviews
Four Things to Do Right Now.
While we’re on the way, do these four things to limit damage. Most emergencies get worse the longer water runs — these steps buy you time.
Shut Off the Water
Find your main water shutoff valve (usually outside near the front of the house, or in the garage). Turn it clockwise until it stops. This stops new water from making the leak worse.
Move What You Can
Get rugs, electronics, and important items off the wet floor. If a basement or low room is flooding, move boxes off the ground. Saves what would otherwise be ruined.
Cut Power If Needed
If water is anywhere near electrical outlets, fixtures, or your panel, shut off the electrical breaker for the affected area. Water and electricity are a serious hazard — don’t take chances.
Document the Damage
Take phone photos and short videos of standing water, damaged ceilings, ruined items. Most homeowner’s insurance claims need this. Doing it now saves you a headache when you file later.
Why Homeowners Call Us First.
An emergency plumber should answer the phone, show up fast, fix it right, and not gouge you on the price because it’s 11pm. We do all four.
-
A Real Person Answers
No call centers. No voicemail. No 4-hour callback wait. When you call us at 3 AM, a real plumber picks up — and we’re dispatching from your area.
-
Stocked Trucks, Same-Day Fixes
Common parts, water heaters, pumps, and pipe stock travel with us. Most emergencies get fixed on the first visit — not scheduled for next week.
-
No Surprise Surcharges
After-hours rates apply — we’re honest about that. But no “weekend surcharge” gimmicks, no “holiday fees,” no creative invoice line items. Quoted price = paid price.
-
Permanent Fixes, Not Bandages
Even at 2 AM, we don’t do hack jobs. The fix tonight is the same fix you’d get at 2 PM — properly installed, code-compliant, and warrantied.
Honest Answers About Emergency Service.
How fast can you get here?
Our average response time across Sonoma, Marin, and Napa is under 60 minutes for emergency calls. Closer locations (Santa Rosa, Petaluma, Novato) are usually faster — often 30–45 minutes. Farther rural locations (West Marin, Calistoga) may take a bit longer, but we’ll give you a real ETA when you call — not a vague window.
Do you really answer the phone at 3 AM?
Yes. A real plumber answers, every time. Try us. The line goes directly to whoever’s on call — not a national call center, not voicemail, not a “we’ll call you back in the morning” message. If we don’t pick up within two rings, we’ve done something wrong.
What does emergency service cost?
After-hours rates apply — we charge a small premium for nights, weekends, and holidays because we’re paying our techs for that time. We’ll give you an upfront quote on the call before we dispatch, so you know what to expect. Specific repair costs vary by scope, but the rates are honest and don’t change once we arrive.
What counts as a real plumbing emergency?
Anything actively damaging your home (water flowing, ceiling leaking, basement flooding), any situation where your family has no water or no hot water, or any safety hazard (gas smell, sewage backup, electrical hazard near water). If you’re not sure, just call — we’ll help you decide if it can wait until morning.
Where is my main water shutoff valve?
Usually outside the house, often near the front foundation or by the water meter at the curb. In some homes it’s in the garage or basement. Look for a knob or lever on the main water pipe coming into the house. Turn it clockwise to shut off. Worth knowing where it is before the emergency — take 30 seconds tomorrow to find yours.
Will my homeowner’s insurance cover this?
Often yes for sudden damage (burst pipe, water heater failure). Often no for gradual wear (slow leak that ruined the floor over a year). Document everything with photos before the cleanup. We provide detailed invoices that work for insurance claims. Always confirm coverage with your insurance company before assuming.
What Customers Say About Our Emergency Service.
Real reviews from real Sonoma, Marin, and Napa customers — the kind of reviews you only get when you actually pick up the phone at 11 PM.
Don’t Let It
Get Worse.
Every minute the water runs is more damage. Every hour without hot water is harder. Every backed-up drain gets worse, not better. Pick up the phone — we’ll handle the rest.
Call Now — 24/7 (707) 750-9900